Placing an order at Trenqu is easy! Simply browse our collection, select your desired product, and click the “Add to Cart” button. Once you're ready, proceed to checkout and follow the prompts to complete your order. You’ll receive an order confirmation email once your order is placed!

Orders are processed and shipped within 5-10 business days. Depending on your location, delivery may take an additional 1-2 weeks for international orders. We’ll send you an email with a tracking number once your order has shipped!

Tracking numbers may take 1-2 days to appear in the carrier's system. If your tracking number is still not active after this time, please reach out to the carrier directly or contact us, and we’ll be happy to help!

Orders typically ship within 5 to 10 business days. For international orders, transit will take an additional 1 to 2 weeks.

If your order has not arrived after 10 business days (domestic) and 20 business days (international), please contact our team, we are happy to assist.

We accept Visa, Mastercard as well as Paypal.

Just after your order has been successfully placed.

We take your privacy seriously by using the highest security standards during checkout. When you purchase using your credit card, your details are entered on an SSL-secured page, encrypted, and sent directly to our payment processor for authorization. Rest assured, your credit card information is not stored on our servers.

Your tracking details are provided in the confirmation or shipping notification sent to your email. Note that if your order contains multiple items, each one may have a separate tracking number and estimated delivery date.

Although most deliveries arrive as expected, sometimes the tracking status shows “delivered” even though you haven’t found your package. If this happens, please follow these steps:

Search the Area: Look carefully around the delivery spot—check your mailbox, porch, or any usual drop-off point.

Review Your Order Email: Confirm the delivery status by checking your order confirmation.

Use the Tracking Link: Click the link in your order details to identify the local carrier handling your delivery.

Contact the Carrier: Reach out to the local shipping service for more detailed information.

Get in Touch With Us: If you still can’t locate your package, please contact our customer service team.

If your order is eligible for cancellation, you will not be charged any fee.

Currently, we do not offer a direct exchange option. If you have any issues with your purchase, please contact our customer service within 7 business days of receiving your order. We will then determine if a replacement or refund is appropriate.

To redeem a valid promo code, simply add your desired products to your cart, proceed to checkout, and enter the code in the designated field.

Once an order is placed, it is processed immediately to ensure fast shipping. Unfortunately, we cannot modify or cancel orders once they’ve been confirmed. Please double-check your order details before completing your purchase.